GSUK Online Selling Website Returns Policy

This Returns Policy applies to purchases made on the GSUK online selling website, operated by WorkformUK Ltd. We want you to be fully satisfied with your purchase and strive to provide excellent customer service. If you are not completely satisfied with your purchase, please review the following policy regarding returns:

1. Returns

1.1. You may return most new, unopened items purchased from GSUK within 28 days of delivery for a full refund or replacement. The customer is responsible for return shipping. We will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

1.2. To initiate a return, please CLICK HERE and complete the form to obtain a Return Merchandise Authorisation (RMA) number. Returns without an RMA number will not be accepted.

2. Re-Stocking Charges

2.1. If a product is ordered and not required, we will accept the products back, provided they have not been installed, are returned as complete items, and all packaging and instructions are present as new.

2.2. For unwanted products, there is a re-stocking charge which is a minimum of 20% of the product's value. The percentage of charge will vary depending on the returned condition of the product.

2.3. Any products returned without the original packaging will be returned to the sender or disposed of with no credit issued.

3. Eligibility

3.1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3.2. Certain items are not eligible for return, including but not limited to: items that are personalised, customised, made-to-order, or downloadable software products.

4. Refunds

4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4.3. Please note the following fault causes will negate the product warranty:

Under these circumstances, we will not issue a credit for the products or issue new products without charge.

5. Exchanges

5.1. If you need to exchange an item for a different model, please Contact Us to request an exchange. Exchanges are subject to availability.

6. Advanced Replacement

6.1. We do not offer advanced replacement for any products. If a replacement product is required to be sent out in advance of a faulty unit being returned, a payment will be required for the replacement product.

6.2. If a fault cannot be found with the original returned product or it has been damaged voiding the warranty, a credit will not be raised, and the original item will be returned to you. A payment may be required for the return of non-faulty products in some circumstances. Otherwise, it may be disposed of.

7. Return Shipping

7.1. To return your product, you should mail your product to the address provided with your RMA number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

8. Damaged or Defective Items

8.1. If you receive a damaged or defective item, please Contact Us within 10 days of delivery to report the issue. We will work with you to arrange for a replacement or refund.

9. Contact Us

9.1. If you have any questions or concerns about our Returns Policy, please Contact Us.

By making a purchase on the GSUK website, you agree to abide by this Returns Policy. This policy is subject to change without notice at the sole discretion of GSUK.